SHIPPING & RETURNING

At ZOCTIC, we're committed to delivering your sunglasses safely, affordably, and on time. Below you'll find everything you need to know about our U.S. shipping and return policies.

📦 U.S. Shipping Policy

Free Shipping on Orders Over $79

We offer free standard shipping on all U.S. orders over $79 (before taxes and discounts). No code needed—just add to cart and we'll handle the rest.

Flat-Rate Shipping for Orders Under $79

For orders under $79, a flat shipping fee of $8.99 will be applied at checkout.

Estimated Delivery Time

We aim to deliver all U.S. orders within 10–15 business days from the date of shipment. You'll receive a tracking number as soon as your order is on its way.

Please note: Processing time may take 1–3 business days before shipment. Holidays and peak periods may cause slight delays.

 

🔁 Returns & Exchanges

We want you to love your shades—but if you're not completely satisfied, we're here to help.

30-Day Return Window

You may return your sunglasses within 30 days of delivery for a refund or exchange, as long as the item is unused, in its original condition, and in original packaging.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service for your return.

How to Start a Return

To initiate a return or exchange, please contact our support team at:
📧 support@zoctic.com
Include your order number and the reason for your return, and we'll get back to you within 24–48 hours with the next steps.

💬 Questions?

Our customer support team is here to help with anything—from tracking issues to product questions.

Feel free to reach out anytime at support@zoctic.com or via our Contact page.

ZOCTIC – Shade Boldly. Ship Confidently.