PRIVACY POLICY

Effective Date: June 14, 2024

At ZOCTIC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.zoctic.com, purchase our products, or interact with us online. Please read this policy carefully to understand our practices regarding your personal data.

By accessing or using our website and services, you agree to the collection and use of information as outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

We collect information that you voluntarily provide to us when you use our services, as well as data automatically collected through your use of the website.

1.1 Personal Information You Provide

When you interact with ZOCTIC, we may collect personal information, including but not limited to:

• Your full name

• Email address

• Shipping and billing address

• Phone number

• Payment information (processed securely through third-party payment processors)

• Account login details (if you create an account)

• Order history and purchase details

• Customer service inquiries and communications

• Newsletter subscription preferences

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and your use of the site, including:

• IP address

• Browser type and version

• Operating system

• Referring URLs

• Pages visited and time spent on each page

• Clickstream data

• Date and time of your visit

• Cookies and similar tracking technologies

We use this information to analyze site traffic, improve our website and services, and personalize your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and payment processing

• To communicate with you regarding your order status, inquiries, and customer service

• To send marketing communications, promotional offers, and newsletters if you have opted in

• To improve and optimize our website, products, and services

• To detect, prevent, and address fraud or other unlawful activities

• To comply with legal obligations and enforce our Terms of Service

• To personalize your browsing experience, including displaying tailored content and ads

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, such as:

• Payment processors (e.g., credit card companies, PayPal)

• Shipping and logistics providers

• Customer service platforms

• Marketing and email service providers

• Website analytics providers

These service providers are authorized to use your information only as necessary to provide services to ZOCTIC.

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests by public authorities (e.g., court orders or subpoenas).

3.3 Business Transfers

If ZOCTIC undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and other tracking technologies to enhance your experience on our website.

4.1 What Are Cookies?

Cookies are small data files stored on your device that help websites remember your preferences and activity.

4.2 How We Use Cookies

We use cookies to:

• Remember your login and preferences

• Analyze site traffic and usage patterns

• Deliver personalized content and advertisements

• Ensure security and prevent fraud

4.3 Managing Cookies

Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Note that disabling cookies may affect your ability to use certain features of our website.

5. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information. While ZOCTIC is based in the United States and primarily serves U.S. customers, we respect all applicable privacy laws.

5.1 Access and Correction

You have the right to access, review, and update your personal information stored by us. You can do this by logging into your account or contacting us directly.

5.2 Opt-Out of Marketing Communications

You can opt out of receiving promotional emails and newsletters at any time by clicking the unsubscribe link at the bottom of our emails or contacting us at support@zoctic.com.

5.3 Do Not Track Signals

Our website currently does not respond to “Do Not Track” (DNT) signals, as there is no industry standard on how to interpret these requests.

6. Security of Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or alteration. Our website uses SSL (Secure Socket Layer) encryption to secure data transmissions.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

9. International Users

If you access our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers are located and our central database operates. By using our services, you consent to this transfer.

10. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms. We do not control these third parties and are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Effective Date” at the top of this page and post the updated policy on our website.

We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: support@zoctic.com

Thank you for trusting ZOCTIC with your personal information. We are committed to maintaining your privacy and providing you with a safe shopping experience.